Moderating effect of administrative role in the relationship between the SERVQUAL dimensions and Quality Service Provisions of local government in Dhaka City

• Main Authors: Ashraf, Musfiq, Moniruzzaman, Md., Quddus, S. M. Abdul
• Format: Article
• Language: English; English
• Published: Academic Research Publishing Group 2018
• Subjects: JF20 Political institutions and public administration
• Online Access: http://irep.iium.edu.my/69623/7/69623%20Moderating%20Effect%20of%20Administrative%20Role%20in%20the%20Relationship.pdf; http://irep.iium.edu.my/69623/8/69623%20Moderating%20Effect%20of%20Administrative%20Role%20in%20the%20Relationship%20SCOPUS.pdf; http://irep.iium.edu.my/69623/; https://arpgweb.com/journal/journal/7

The present study aims at investigating the moderating effect of administrative role in the relationships between the service quality dimensions, logistic support and perceived quality service of local government (Dhaka City Corporation) in the context of Bangladesh. For the purpose of the study, da...