Relationship between service quality and customer satisfaction : an empirical study of Islamic Banks in Malaysia

• Main Authors: Abdul Razak, Dzuljastri, Zakariah, Fodol Mohamed, Jama, Ahmed Abdilahi, Burhan, Ali Ahmad
• 格式: Conference or Workshop Item
• 语言: English; English
• 出版: 2018
• 主题: HG3368 Islamic Banking and Finance
• 在线阅读: http://irep.iium.edu.my/67848/12/67848%20prpgramme%20schedule%20and%20certificate.pdf; http://irep.iium.edu.my/67848/1/Latest%2007.09.18%20-%20RELATIONSHIP%20BETWEEN%20SERVICE%20QUALITY%20AND%20CUSTOMER%20SATISFACTION%20%281%29.pdf; http://irep.iium.edu.my/67848/

Service quality is an important and effective tool for banks to achieve customer satisfaction and earn their loyalty, especially under intense competition. Indeed, there is an strong competition between Islamic banks in Malaysia whereby each practitioner is working hard to satisfy their customers’...