Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

• Main Authors: Islam, Rafikul, Mohd. Israil, Khaliq Ahmad, Wan Husain, Wan Rohaida, Mahbubar, Rahman
• Format: Article
• Language: English; English
• Published: Emerald Group Publishing Ltd. 2018
• Subjects: HA29 Theory and method of social science statistics
• Online Access: http://irep.iium.edu.my/67843/3/Developing%20a%20Hierarchical%20Model%20to%20Enhance%20Business-Rafiqul-Khaliq-Mahbub-Rohaida.PDF; http://irep.iium.edu.my/67843/12/Developing%20a%20hierarchical%20model%20to%20enhance%20business_acceptance%20letter.pdf; http://irep.iium.edu.my/67843/; https://mc.manuscriptcentral.com/ijchm#

The study developed a hierarchical model based on the Malcolm Baldrige National Quality Award (MBNQA) to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh. The study adopted a sequential mix method approach in which semi-str...