Effect of lean six sigma on quality performance in Malaysian hospitals

• المؤلفون الرئيسيون: Ahmed, Selim, Manaf, Noor Hazilah, Islam, Rafikul
• التنسيق: مقال
• اللغة: English; English
• منشور في: Emerald Publishing Limited 2018
• الموضوعات: HF5001 Business. Business Administration
• الوصول للمادة أونلاين: http://irep.iium.edu.my/67798/7/67798%20Effect%20of%20Lean%20Six%20Sigma.pdf; http://irep.iium.edu.my/67798/8/67798%20Effect%20of%20Lean%20Six%20Sigma%20SCOPUS.pdf; http://irep.iium.edu.my/67798/; https://www.emeraldinsight.com/doi/abs/10.1108/IJHCQA-07-2017-0138

Purpose – The purpose of this paper is to investigate the effects of Lean Six Sigma (LSS) and workforce management on the quality performance of Malaysian hospitals. This paper also investigates the direct and indirect relationships between top management commitment and quality performance of the...