Assessment of diabetic patient waiting & consultation time in a primary healthcare clinic

• Main Authors: Shalihin, Mohd Shaiful Ehsan, Osman, Iskandar Firzada, Din, Muhammad Hapizie
• Format: Conference or Workshop Item
• Language: English; English
• Published: 2018
• Subjects: R Medicine (General); RA Public aspects of medicine; RC Internal medicine
• Online Access: http://irep.iium.edu.my/66963/1/Assessment%20of%20diabetic%20waiting%20time.pdf; http://irep.iium.edu.my/66963/2/Surat%20jemptan%20peserta%20PRD%20%2B%20tentatif%20pahang%20research%20day.pdf; http://irep.iium.edu.my/66963/

 Patient satisfaction is of increasing importance and recognized as an important indicator for quality of care. It is influenced by the patients, physicians and practice's characteristics. 1,2  The literature on diabetes has increasingly focused on the quality of care and its measurement. Long waiting time is a common issue brought up by diabetic patients mainly in the early morning of a busy health clinic. 1,2  The relationship between the quality of diabetes care and patient satisfaction including appropriate clinic time spent by patient is poorly understood and it requires further elaboration. 2  Therefore, this audit aims to assess diabetic patients’ waiting time and consultation time in a public clinic in order to formulate strategies for improvement.