Calculating customer experience management index for telecommunication service using genetic algorithm based weighted attributes

The Customers are the hearts of any industry. Telecommunication being a service oriented industry always prioritizes to find ways of making customers happy, satisfied and loyal. By recognizing this prominence, this paper presents a survey based analysis. A study is conducted to determine what m...

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Bibliographic Details
Main Authors: Khan, Nusratullah, Akram, M. Usman, Shah, Asadullah, Ahmed Khan, Shoab
Format: Conference or Workshop Item
Language:English
English
Published: IEEE 2018
Subjects:
Online Access:http://irep.iium.edu.my/64354/7/64354%20Calculating%20Customer%20Experience%20Management.pdf
http://irep.iium.edu.my/64354/13/64354_Calculating%20customer%20experience%20management%20index_scopus.pdf
http://irep.iium.edu.my/64354/
https://ieeexplore.ieee.org/document/8376335/
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