Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom

This study aims to examine the phenomenon of outsourcing access to justice in the consumer goods and service industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms hav...

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Main Authors: Omoola Olalekan, Sodiq, Mohamed, Nurah Sabahiah
Format: Proceeding Paper
Language:English
Published: Ahmad Ibrahim Kulliyyah of Laws, International Islamic University Malaysia 2017
Subjects:
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spelling my.iium.irep.622782023-10-19T07:30:23Z http://irep.iium.edu.my/62278/ Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom Omoola Olalekan, Sodiq Mohamed, Nurah Sabahiah K Law (General) This study aims to examine the phenomenon of outsourcing access to justice in the consumer goods and service industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate legal framework is capable industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate Keyword: consumer, outsourcing, ombudsman ADR, United Kingdom Ahmad Ibrahim Kulliyyah of Laws, International Islamic University Malaysia 2017-08-09 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/62278/1/62278_Outsourcing%20justice%20and%20the%20emergence%20of%20consumer.pdf Omoola Olalekan, Sodiq and Mohamed, Nurah Sabahiah (2017) Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom. In: International Conference on Dispute Resolution 2017 - Modern Trends in Effective Dispute Resolution, 9th-10th August 2017, Kuala Lumpur, Malaysia. https://icdr2017.org/about/
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic K Law (General)
spellingShingle K Law (General)
Omoola Olalekan, Sodiq
Mohamed, Nurah Sabahiah
Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom
description This study aims to examine the phenomenon of outsourcing access to justice in the consumer goods and service industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate legal framework is capable industry. It is argued that one of the primary functions of any government is the provision of access to and delivery of justice. However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. The study finds that outsourcing justice to consumer ADR entities through appropriate Keyword: consumer, outsourcing, ombudsman ADR, United Kingdom
format Proceeding Paper
author Omoola Olalekan, Sodiq
Mohamed, Nurah Sabahiah
author_facet Omoola Olalekan, Sodiq
Mohamed, Nurah Sabahiah
author_sort Omoola Olalekan, Sodiq
title Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom
title_short Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom
title_full Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom
title_fullStr Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom
title_full_unstemmed Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom
title_sort outsourcing justice and the emergence of consumer ombudsman regulatory framework in the united kingdom
publisher Ahmad Ibrahim Kulliyyah of Laws, International Islamic University Malaysia
publishDate 2017
url http://irep.iium.edu.my/62278/1/62278_Outsourcing%20justice%20and%20the%20emergence%20of%20consumer.pdf
http://irep.iium.edu.my/62278/
https://icdr2017.org/about/
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score 13.211869