Student satisfaction with hostel in international campus: A literature review
This paper adopts conceptual approach to understand on how uncertainty avoidance culture effects student satisfaction in the context of university housing. Most researchers postulate that Expectancy Disconfirmation Theory is the most suitable for assessing customer satisfaction. Paying attention...
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| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Pontifícia Universidade Católica de São Paulo
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/62137/13/62137-Student%20Satisfaction%20with%20Hostel%20in%20International%20Campus.pdf http://irep.iium.edu.my/62137/ http://www.pucsp.br/icim/ingles/downloads/icim2017-proceedings.pdf |
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| Summary: | This paper adopts conceptual approach to understand on how uncertainty avoidance culture
effects student satisfaction in the context of university housing. Most researchers postulate that
Expectancy Disconfirmation Theory is the most suitable for assessing customer satisfaction. Paying
attention to the issue of student accommodation satisfaction is the main concern to improve the
performance of the services provided by student housing. Cultural value of the students is one of the
contributing factors to their satisfaction. The present study only assesses the literature on Expectancy
Disconfirmation Theory, customer satisfaction, student housing satisfaction, and link between
uncertainty avoidance and customer satisfaction. This study significantly broadens the university‘s
understanding of dealing with hostel residents from different cultures and helping provide quality
services. This study is based on the Expextancy Disconfirmation Theory whereby the model has been
reviewed in the context of international student accommodation with the findings that culture plays role
in assessing the student satisfaction. |
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