What works and why? Lessons from public management reform in in Malaysia
This article examines the Malaysian experience with public management reform to verify arguments about various reform models. Drawing on empirical data, it investigates reforms that have worked and those that have had limited impacts on public service improvements. It identifies critical success...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English English English English |
| Published: |
Routledge Taylor & Francis Group
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/61325/1/What%20Works%20and%20Why%20Lessons%20from%20Public%20Management%20Reform%20in%20Malaysia.pdf http://irep.iium.edu.my/61325/7/61325_What%20works%20and%20why%20Lessons%20from%20public_MYRA.pdf http://irep.iium.edu.my/61325/8/61325_What%20works%20and%20why%20Lessons%20from%20public_SCOPUS.pdf http://irep.iium.edu.my/61325/19/61325_What%20Works%20and%20Why%20Lessons%20from%20Public%20Management%20Reform%20in%20Malaysia_WOS http://irep.iium.edu.my/61325/ https://www.tandfonline.com/doi/abs/10.1080/01900692.2017.1390762?journalCode=lpad20 |
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| Summary: | This article examines the Malaysian experience with public management reform to verify arguments
about various reform models. Drawing on empirical data, it investigates reforms that have
worked and those that have had limited impacts on public service improvements. It identifies
critical success factors that determine reform outcomes and concludes that for reforms to succeed
a combined top–down and bottom–up approach is crucial. It argues that while diagnostic and
problem-oriented reforms have a better chance of being successful, the value of best-practice
reforms should not be discounted. The cumulative impact of such reforms can be significant, as
the Malaysian case demonstrates. |
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