Total quality management practices in Islamic banking system: a study in banking sector of Malaysia

• Main Authors: Islam, Mohd Aminul, Hossin, M.M
• Format: Article
• Language: English
• Published: ENRICHED Publications 2017
• Subjects: HG Finance; HG3368 Islamic Banking and Finance; HG4001 Financial management. Business finance. Corporation finance.
• Online Access: http://irep.iium.edu.my/60398/1/Published_JAMR.pdf; http://irep.iium.edu.my/60398/; http://jamrpublication.com/uploads/72/4059_pdf.pdf

Total quality management is evolving over time and like many other industries, it is practicing by Islamic banks in Malaysia. The objective of this study is to identify the need of TQM in Islamic banking system, to understand its role and challenges for implementation. We have used qualitative res...