The introduction of the financial ombudsman scheme as an alternative to dispute resolution in the Islamic financial services industry in Malaysia

• Main Authors: Mohd. Zain, Nor Razinah, Engku Ali, Engku Rabiah Adawiah
• Format: Article
• Language: English; English; English
• Published: International Islamic University Malaysia 2016
• Subjects: HB126.4 Islamic Economics; HG3368 Islamic Banking and Finance; HG4001 Financial management. Business finance. Corporation finance.
• Online Access: http://irep.iium.edu.my/56584/8/56584_The%20introduction%20of%20the%20financial%20ombudsman%20scheme.pdf; http://irep.iium.edu.my/56584/1/56584_The%20introduction%20of%20the%20financial%20ombudsman%20scheme_WoS.pdf; http://irep.iium.edu.my/56584/9/56584_the%20introduction%20of%20The%20introduction%20of%20the%20financial%20ombudsman_scopus.pdf; http://irep.iium.edu.my/56584/; http://journals.iium.edu.my/shajarah/index.php/shaj/article/view/420

With the enactment of the Islamic Financial Services Act 2013 (IFSA 2013) in Malaysia, the dispute resolution landscape has been transformed to reflect more on effective dispute settlement that would ensure consumer protection without prejudicing the interests of the financial service providers. Th...