Pre-flight expectations in the air transportation industry of South Africa: A confirmatory factor analytical approach

• Main Authors: De Jager, Johan W., Jan, Muhammad Tahir
• Format: Article
• Language: English; English
• Published: National Academy of Management 2016
• Subjects: TL Motor vehicles. Aeronautics. Astronautics
• Online Access: http://irep.iium.edu.my/56555/1/56555_Pre-flight%20expectations%20in%20the%20air%20transportation%20industry_Scopus.pdf; http://irep.iium.edu.my/56555/2/56555_Pre-flight%20expectations%20in%20the%20air%20transportation%20industry.pdf; http://irep.iium.edu.my/56555/; http://eco-science.net/downloads.html

The purpose of this paper is to determine passenger’s expectations of personal activities offered at airports as part of airline transportation experience. Expectations of a sample of South African travellers were selected, they were enquired regarding their expectations of personal services rendere...