The impact of service quality on customer satisfaction and customer loyalty: an empirical study on Islamic banks in Bahrain

• Main Authors: Ahmed, Saad Mateen, Khaliq, Ahmad, Jan, Muhammad Tahir
• Format: Article
• Language: English; English; English
• Published: 2016
• Subjects: HG1501 Banking; HG4001 Financial management. Business finance. Corporation finance.
• Online Access: http://irep.iium.edu.my/54451/1/AsShjarah-Khaliq-%20Saad%20Mateen.pdf; http://irep.iium.edu.my/54451/7/54451_THE%20IMPACT%20OF%20SERVICE%20QUALITY%20ON%20CUSTOMER_WoS.pdf; http://irep.iium.edu.my/54451/13/54451_The%20impact%20of%20service%20quality%20on%20customer%20satisfaction_scopus.pdf; http://irep.iium.edu.my/54451/

The quality of service plays a vital role in any service-related economic sector, including in the banking services industry. While the service sector is a major contributor to economic activity,in-depth study on service quality and its impact on customer satisfaction have been largely overlooked. M...