Performance measurement system mechanisms and service process type

• Main Authors: Mohd Amir, Amizawati, Nik Ahmad, Nik Nazli, Mohamad, Muslim Har Sani
• Format: Article
• Language: English
• Published: Faculty of Economics and Business, Universiti Kebangsaan Malaysia 2010
• Subjects: HF5001 Business. Business Administration; HF5601 Accounting. Bookkeeping
• Online Access: http://irep.iium.edu.my/5418/3/Performance_measurement_system_mechanisms_and_service_process_type2.pdf; http://irep.iium.edu.my/5418/; http://www.maref.org.my/publication/asian-journal-of-accounting-governance.html

The paper adds to the stream of Performance Measurement System (PMS) research with understanding the relationship between service activities and PMS design. Focusing on the association between service process types and the ways of measuring activities, the study provides a preliminary exploratory st...