Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia
This research highlights the urban-rural bus services passenger's satisfaction level in the selected settlements in Peninsular Malaysia. Johor is to represent the southern states while Penang is to represent the northern states. For eastern-coast states, Pahang is selected while Perak is to rep...
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2016
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my.iium.irep.521452017-03-15T03:46:57Z http://irep.iium.edu.my/52145/ Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia Mohamed Osman, Mariana Ponrahono, Zakiah Bachok, Syahriah Ibrahim, Mansor HE305 Urban transportation This research highlights the urban-rural bus services passenger's satisfaction level in the selected settlements in Peninsular Malaysia. Johor is to represent the southern states while Penang is to represent the northern states. For eastern-coast states, Pahang is selected while Perak is to represent a still developing state, which is yet to reach the advanced level of large conurbations. The main objectives are to evaluate the bus service quality through passengers’ satisfaction survey. A total of 1130 survey questionnaire forms are collected. The result shows socio-demographic and trip characteristics influenced the satisfaction level and passengers’ expectation of future bus services improvements. Elsevier 2016-06-23 Article REM application/pdf en http://irep.iium.edu.my/52145/1/Assessing%20passengers%20satisfaction%20level%20on%20bus%20services%20in%20selected%20urban%20and%20rural%20centres%20of%20Peninsular%20Malaysia.pdf Mohamed Osman, Mariana and Ponrahono, Zakiah and Bachok, Syahriah and Ibrahim, Mansor (2016) Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia. Procedia - Social and Behavioral Sciences, 222. pp. 837-844. ISSN 1877-0428 http://www.sciencedirect.com/science/article/pii/S1877042816302580 http://dx.doi.org/10.1016/j.sbspro.2016.05.183 |
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HE305 Urban transportation Mohamed Osman, Mariana Ponrahono, Zakiah Bachok, Syahriah Ibrahim, Mansor Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia |
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This research highlights the urban-rural bus services passenger's satisfaction level in the selected settlements in Peninsular Malaysia. Johor is to represent the southern states while Penang is to represent the northern states. For eastern-coast states, Pahang is selected while Perak is to represent a still developing state, which is yet to reach the advanced level of large conurbations. The main objectives are to evaluate the bus service quality through passengers’ satisfaction survey. A total of 1130 survey questionnaire forms are collected. The result shows socio-demographic and trip characteristics influenced the satisfaction level and passengers’ expectation of future bus services improvements. |
format |
Article |
author |
Mohamed Osman, Mariana Ponrahono, Zakiah Bachok, Syahriah Ibrahim, Mansor |
author_facet |
Mohamed Osman, Mariana Ponrahono, Zakiah Bachok, Syahriah Ibrahim, Mansor |
author_sort |
Mohamed Osman, Mariana |
title |
Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia |
title_short |
Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia |
title_full |
Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia |
title_fullStr |
Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia |
title_full_unstemmed |
Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia |
title_sort |
assessing passengers’ satisfaction level on bus services in selected urban and rural centres of peninsular malaysia |
publisher |
Elsevier |
publishDate |
2016 |
url |
http://irep.iium.edu.my/52145/1/Assessing%20passengers%20satisfaction%20level%20on%20bus%20services%20in%20selected%20urban%20and%20rural%20centres%20of%20Peninsular%20Malaysia.pdf http://irep.iium.edu.my/52145/ http://www.sciencedirect.com/science/article/pii/S1877042816302580 http://dx.doi.org/10.1016/j.sbspro.2016.05.183 |
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13.18916 |