Multi-layered alert filtration and feedback cycle using Brahms model

• Main Authors: Ghaffar, Abid, Wahiddin, Mohamed Ridza, Shaikh, Asadullah, Ahmad, Akhlaq
• Format: Conference or Workshop Item
• Language: English; English
• Published: The Institute of Electrical and Electronics Engineers, Inc. 2016
• Subjects: T58.5 Information technology
• Online Access: http://irep.iium.edu.my/51273/1/51273_Multi-layered.pdf; http://irep.iium.edu.my/51273/4/51273_multi-layered_scopus.pdf; http://irep.iium.edu.my/51273/; http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=7478729&filter%3DAND%28p_IS_Number%3A7478698%29%26pageNumber%3D2

Customer service improvement is directly related with organizational standards and productivity. Employees' activities have certain objectives to be followed but sometimes outcomes are different than expected. Human error while performing regular job activities cause sufficient losses and diffi...