E-government application: an integrated model on G2C adoption of online tax
Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use e-filing in the Malaysian context. Design/methodology/approach – The study used quantitative approach methodology. In total, 500 self-administered questionnaires were distributed and 411 were...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Publishing Limited
2010
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/4097/4/E-government_application_Hussein_et_al.pdf http://irep.iium.edu.my/4097/ http://www.emeraldinsight.com/journals.htm?articleid=1943674 |
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| Summary: | Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use
e-filing in the Malaysian context.
Design/methodology/approach – The study used quantitative approach methodology. In total,
500 self-administered questionnaires were distributed and 411 were found usable for data analysis;
14 hypotheses were formulated and tested.
Findings – Perceived ease of use and perceived usefulness, trust of the government, image,
compatibility and service quality are found to be significant predictors of citizens’ intention to use
e-filing.
Originality/value – An integrated research model of online tax adoption was developed by
integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived
characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political
self-efficacy dimensions.
Keywords E-government adoption, G2C, Online tax, Trust, Political self-efficacy,Web service quality,
Malaysia, Citizens
Paper type Research paper |
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