IIUM press customer survey 2011: perception and satisfaction
Customer satisfaction is one of the factors influencing customers loyalty to certain organization (Ranjbarian, Dabestani, Khajed & Noktehden, 2001). Therefore a study on the assessment and feedback from customers to ascertain that the products and services offered by the organization are well re...
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| 主要作者: | |
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| 格式: | Monograph |
| 語言: | English |
| 出版: |
s.n
2012
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| 主題: | |
| 在線閱讀: | http://irep.iium.edu.my/39637/1/EDW_A12-481-1272.pdf http://irep.iium.edu.my/39637/ |
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