A review of library e-service quality scales

• Main Authors: Mohd Zain, Wahidah, Othman, Roslina
• 格式: Conference or Workshop Item
• 語言: English; English; English
• 出版: Universiti Teknologi MARA Cawangan Johor & Persatuan Pustakawan Malaysia 2014
• 主題: Z665 Library Science. Information Science; ZA4050 Electronic information resources
• 在線閱讀: http://irep.iium.edu.my/39045/1/ICI_full_paper.pdf; http://irep.iium.edu.my/39045/2/PROCEEDING_ICI_2014.exe; http://irep.iium.edu.my/39045/3/proceeding_proof_.pdf; http://irep.iium.edu.my/39045/; http://icief.uitm.edu.my/

There has been a growing importance of e-service over the past 10 years, and libraries are continuously updating their capability to offer users with the enhanced and easy access of the service. It is necessary to carry out some form of assessment to justify the reality of the situation, whether the...