A review of library e-service quality scales

There has been a growing importance of e-service over the past 10 years, and libraries are continuously updating their capability to offer users with the enhanced and easy access of the service. It is necessary to carry out some form of assessment to justify the reality of the situation, whether the...

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Bibliographic Details
Main Authors: Mohd Zain, Wahidah, Othman, Roslina
Format: Conference or Workshop Item
Language:English
English
English
Published: Universiti Teknologi MARA Cawangan Johor & Persatuan Pustakawan Malaysia 2014
Subjects:
Online Access:http://irep.iium.edu.my/39045/1/ICI_full_paper.pdf
http://irep.iium.edu.my/39045/2/PROCEEDING_ICI_2014.exe
http://irep.iium.edu.my/39045/3/proceeding_proof_.pdf
http://irep.iium.edu.my/39045/
http://icief.uitm.edu.my/
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