A conceptual model for measuring service quality in education
Research on service quality has been an area of interest for many scholars over the last few decades. These studies came in the spot light when Parasuraman et al. (1985) introduced a multi-item scale for measuring service quality;SERVQUAL. It was revisited by many others using different industries t...
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2013
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my.iium.irep.385212015-05-14T07:34:35Z http://irep.iium.edu.my/38521/ A conceptual model for measuring service quality in education Abdullah, Kalthom HF5001 Business. Business Administration Research on service quality has been an area of interest for many scholars over the last few decades. These studies came in the spot light when Parasuraman et al. (1985) introduced a multi-item scale for measuring service quality;SERVQUAL. It was revisited by many others using different industries than the one used by Parasuraman et al. Later, SERVPERF was introduced by Cronin and Taylor (1992) using the dimensions of SERVQUAL. Similarly, AIRQUAL was introduced by Ekiz et al. (2006) using both SERVQUAL and SERVPERF. The present research attempted to introduce, test and validate another scale: EDUQUAL using some important dimension of SERVQUAL and SERVPERF in the education sector s.n 2013-11-26 Monograph REM application/pdf en http://irep.iium.edu.my/38521/1/EDW_A12-506-1297.pdf Abdullah, Kalthom (2013) A conceptual model for measuring service quality in education. Research Report. s.n, Kuala Lumpur. (Unpublished) EDW A12-506-1297 |
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English |
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HF5001 Business. Business Administration |
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HF5001 Business. Business Administration Abdullah, Kalthom A conceptual model for measuring service quality in education |
| description |
Research on service quality has been an area of interest for many scholars over the last few decades. These studies came in the spot light when Parasuraman et al. (1985) introduced a multi-item scale for measuring service quality;SERVQUAL. It was revisited by many others using different industries than the one used by Parasuraman et al. Later, SERVPERF was introduced by Cronin and Taylor (1992) using the dimensions of SERVQUAL. Similarly, AIRQUAL was introduced by Ekiz et al. (2006) using both SERVQUAL and SERVPERF. The present research attempted to introduce, test and validate another scale: EDUQUAL using some important dimension of SERVQUAL and SERVPERF in the education sector |
| format |
Monograph |
| author |
Abdullah, Kalthom |
| author_facet |
Abdullah, Kalthom |
| author_sort |
Abdullah, Kalthom |
| title |
A conceptual model for measuring service quality in education |
| title_short |
A conceptual model for measuring service quality in education |
| title_full |
A conceptual model for measuring service quality in education |
| title_fullStr |
A conceptual model for measuring service quality in education |
| title_full_unstemmed |
A conceptual model for measuring service quality in education |
| title_sort |
conceptual model for measuring service quality in education |
| publisher |
s.n |
| publishDate |
2013 |
| url |
http://irep.iium.edu.my/38521/1/EDW_A12-506-1297.pdf http://irep.iium.edu.my/38521/ |
| _version_ |
1643611443506970624 |
| score |
13.211869 |