Investigating the quality management initiatives in higher educational institutions on customer satisfaction

• 主要な著者: Ayodele, Lasisi Abass, Mohd Ali, Hairuddin, Usman, Shuaibu Hassan
• フォーマット: 論文
• 言語: English
• 出版事項: Central Research Insight 2013
• 主題: LB2300 Higher Education
• オンライン･アクセス: http://irep.iium.edu.my/36473/1/36473_QUALITY_MANAGE_journal-1.pdf; http://irep.iium.edu.my/36473/; http://road.issn.org/issn/2310-2527-international-journal-of-modern-business-issues-of-global-market-#.U2Ead6JvSgM

With a mandate to general demand on quality education globally, educational administrators have increasingly embraced quality management as an important process through Deming theory of quality assurance for creating global staffs’ mind-sets on quality and to enhancing a profound quality achi...