Cover Image

What customers expect and perceive from a university services?

A case study on a service quality of a faculty in one of the local universities. The study was based on Parasuraman's framework. The most important finding were the weaknesses or short of services quality came from the factor of human interactions.

Saved in:
Bibliographic Details
Main Authors: Mohd Ali, Hairuddin, Salleh, Mohamad Johdi, Othman, Azam
Format: Book Chapter
Language:English
Published: IIUM Press 2011
Subjects:
L Education (General)
Online Access:http://irep.iium.edu.my/25604/1/25604_Chapter_12.pdf
http://irep.iium.edu.my/25604/
http://rms.research.iium.edu.my/bookstore/default.aspx
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.iium.irep.25604
record_format dspace
spelling my.iium.irep.256042021-07-05T07:47:44Z http://irep.iium.edu.my/25604/ What customers expect and perceive from a university services? Mohd Ali, Hairuddin Salleh, Mohamad Johdi Othman, Azam L Education (General) A case study on a service quality of a faculty in one of the local universities. The study was based on Parasuraman's framework. The most important finding were the weaknesses or short of services quality came from the factor of human interactions. IIUM Press 2011 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/25604/1/25604_Chapter_12.pdf Mohd Ali, Hairuddin and Salleh, Mohamad Johdi and Othman, Azam (2011) What customers expect and perceive from a university services? In: Quality educational management. IIUM Press, Kuala Lumpur, pp. 169-188. ISBN 9789674180126 http://rms.research.iium.edu.my/bookstore/default.aspx
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic L Education (General)
spellingShingle L Education (General)
Mohd Ali, Hairuddin
Salleh, Mohamad Johdi
Othman, Azam
What customers expect and perceive from a university services?
description A case study on a service quality of a faculty in one of the local universities. The study was based on Parasuraman's framework. The most important finding were the weaknesses or short of services quality came from the factor of human interactions.
format Book Chapter
author Mohd Ali, Hairuddin
Salleh, Mohamad Johdi
Othman, Azam
author_facet Mohd Ali, Hairuddin
Salleh, Mohamad Johdi
Othman, Azam
author_sort Mohd Ali, Hairuddin
title What customers expect and perceive from a university services?
title_short What customers expect and perceive from a university services?
title_full What customers expect and perceive from a university services?
title_fullStr What customers expect and perceive from a university services?
title_full_unstemmed What customers expect and perceive from a university services?
title_sort what customers expect and perceive from a university services?
publisher IIUM Press
publishDate 2011
url http://irep.iium.edu.my/25604/1/25604_Chapter_12.pdf
http://irep.iium.edu.my/25604/
http://rms.research.iium.edu.my/bookstore/default.aspx
_version_ 1705056459289526272
score 13.18916

Similar Items