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Islamic banking service quality and withdrawal risk: the Indonesian experience

This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Islamic banking service quality. Next, we use central tendency measu...

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Main Author: Abduh, Muhamad
Format: Article
Language:English
Published: Hamdan Bin Mohammed e-University (HBMeU) 2011
Subjects:
BP173.75 Islam and economics
HF5410 Marketing. Distribution of products
HG1501 Banking
Online Access:http://irep.iium.edu.my/23695/1/Article_207%5B1%5D.pdf
http://irep.iium.edu.my/23695/
http://journals.hbmeu.ae/Pages/Journal/?JID=8&S=3
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spelling my.iium.irep.236952014-02-06T06:17:33Z http://irep.iium.edu.my/23695/ Islamic banking service quality and withdrawal risk: the Indonesian experience Abduh, Muhamad BP173.75 Islam and economics HF5410 Marketing. Distribution of products HG1501 Banking This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Islamic banking service quality. Next, we use central tendency measurement to extract the information of depositors’ withdrawal behavior towards those dimensions. Afterwards, the importance and performance analysis (IPA) was employed to evaluate the level of Indonesian Islamic banking service quality. Hamdan Bin Mohammed e-University (HBMeU) 2011-09 Article REM application/pdf en http://irep.iium.edu.my/23695/1/Article_207%5B1%5D.pdf Abduh, Muhamad (2011) Islamic banking service quality and withdrawal risk: the Indonesian experience. International Journal of Excellence in Islamic Banking and Finance, 1 (2). pp. 1-15. ISSN 2220-8291 http://journals.hbmeu.ae/Pages/Journal/?JID=8&S=3
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic BP173.75 Islam and economics
HF5410 Marketing. Distribution of products
HG1501 Banking
spellingShingle BP173.75 Islam and economics
HF5410 Marketing. Distribution of products
HG1501 Banking
Abduh, Muhamad
Islamic banking service quality and withdrawal risk: the Indonesian experience
description This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Islamic banking service quality. Next, we use central tendency measurement to extract the information of depositors’ withdrawal behavior towards those dimensions. Afterwards, the importance and performance analysis (IPA) was employed to evaluate the level of Indonesian Islamic banking service quality.
format Article
author Abduh, Muhamad
author_facet Abduh, Muhamad
author_sort Abduh, Muhamad
title Islamic banking service quality and withdrawal risk: the Indonesian experience
title_short Islamic banking service quality and withdrawal risk: the Indonesian experience
title_full Islamic banking service quality and withdrawal risk: the Indonesian experience
title_fullStr Islamic banking service quality and withdrawal risk: the Indonesian experience
title_full_unstemmed Islamic banking service quality and withdrawal risk: the Indonesian experience
title_sort islamic banking service quality and withdrawal risk: the indonesian experience
publisher Hamdan Bin Mohammed e-University (HBMeU)
publishDate 2011
url http://irep.iium.edu.my/23695/1/Article_207%5B1%5D.pdf
http://irep.iium.edu.my/23695/
http://journals.hbmeu.ae/Pages/Journal/?JID=8&S=3
_version_ 1643608634128596992
score 13.160551

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