The effects of service quality on tourist loyalty towards Malaysian budget hotels

• Main Authors: Abdul Latif, Samshul Amry, Syed Nasir, Sharifah Nabiha, Matyakubov, Umidjon, Isaqov, Rasulbek
• Format: Proceeding Paper
• Language: English; English
• Published: BIO Web of Conferences 2024
• Subjects: BPG80 Islam and tourism. Sustainable tourism; BPG87 Islamic tourism. Halal issues; G156.5.S87 Sustainable tourism
• Online Access: http://irep.iium.edu.my/110347/1/110347_The%20effects%20of%20service%20quality.pdf; http://irep.iium.edu.my/110347/2/110347_The%20effects%20of%20service%20quality_SCOPUS.pdf; http://irep.iium.edu.my/110347/; https://www.bio-conferences.org/articles/bioconf/abs/2024/01/contents/contents.html

The hotel industry plays a vital role in tourism development by providing visitor accommodation facilities. This paper focuses on the effects of service quality on the budget hotel industry in Malaysia. Despite the increasing number of tourists opting for budget hotels in recent years, issues relate...