A conceptual framework for determinants of customer satisfaction of fixed-line telecom services in Pakistan

• Main Authors: Mahessar, Imtiaz Hussain, Keerio, Imran Khan, Ali Shah, Masoomi Hifazat, Shah, Asadullah, Rind, M Malook, Qureshi, Imran Ahmed, Luhana, Krishan Kumar
• Format: Proceeding Paper
• Language: English; English
• Published: IEEE 2023
• Subjects: T10.5 Communication of technical information
• Online Access: http://irep.iium.edu.my/109222/1/109222_A%20conceptual%20framework%20for%20determinants.pdf; http://irep.iium.edu.my/109222/7/109222_A%20conceptual%20framework%20for%20determinants_SCOPUS.pdf; http://irep.iium.edu.my/109222/; https://ieeexplore.ieee.org/abstract/document/10346593

With the progression of communication technologies, there has been a decline in people's utilization of fixed-line telephones. It is essential to ascertain the fundamental causes underlying this phenomenon. There are numerous assumptions that service providers tend to favor their interests...