The customer’s perception towards Islamic and conventional banks in Algeria
This study aims to know the perception of customers towards Islamic and conventional banks in Algeria, and to help banks operating in Algeria focus on the most important factors for customers, improve their ways of dealing with customers, and focus on these standards in its promotional program to re...
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Tazkia University College of Islamic Economic
2023
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Online Access: | http://irep.iium.edu.my/105689/7/105689_The%20customer%E2%80%99s%20perception%20towards%20Islamic.pdf http://irep.iium.edu.my/105689/ https://tifbr-tazkia.org/index.php/TIFBR/article/view/311 |
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my.iium.irep.1056892023-08-09T01:00:05Z http://irep.iium.edu.my/105689/ The customer’s perception towards Islamic and conventional banks in Algeria Abdelhak, Taalbi Mahadi, Nur Farhah Sharofiddin, Ashurov BPH Islamic Economics This study aims to know the perception of customers towards Islamic and conventional banks in Algeria, and to help banks operating in Algeria focus on the most important factors for customers, improve their ways of dealing with customers, and focus on these standards in its promotional program to reach the target segment. In order to achieve this, the researcher has chosen a random sample of (203) size from customers of Islamic and conventional banks in Algeria, the questionnaire was approved to collect data, and it was subject to honesty and reliability standards. The researcher used one approach to analyze the results of the research; the first is the descriptive analytical approach to answer the research question. The study reached several results, the most important of which are the following: 1. The majority of customers are fully aware of the principle of Islamic and conventional banking in Algeria. They were able to answer all the questions related to customer perception, which indicates their good understanding of the Islamic and conventional banking principle. In other words, the higher the awareness, the more effective the customer awareness of Islamic and conventional banks. Tazkia University College of Islamic Economic 2023-07-26 Article PeerReviewed application/pdf en http://irep.iium.edu.my/105689/7/105689_The%20customer%E2%80%99s%20perception%20towards%20Islamic.pdf Abdelhak, Taalbi and Mahadi, Nur Farhah and Sharofiddin, Ashurov (2023) The customer’s perception towards Islamic and conventional banks in Algeria. Tazkia Islamic Finance and Business Review (TIFBR), 17 (1). pp. 56-67. ISSN 1907–8145 E-ISSN 2460–0717 https://tifbr-tazkia.org/index.php/TIFBR/article/view/311 10.30993/tifbr.v17i1.311 |
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BPH Islamic Economics Abdelhak, Taalbi Mahadi, Nur Farhah Sharofiddin, Ashurov The customer’s perception towards Islamic and conventional banks in Algeria |
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This study aims to know the perception of customers towards Islamic and conventional banks in Algeria, and to help banks operating in Algeria focus on the most important factors for customers, improve their ways of dealing with customers, and focus on these standards in its promotional program to reach the target segment. In order to achieve this, the researcher has chosen a random sample of (203) size from customers of Islamic and conventional banks in Algeria, the questionnaire was approved to collect data, and it was subject to honesty and reliability standards. The researcher used one approach to analyze the results of the research; the first is the descriptive analytical approach to answer the research question. The study reached several results, the most important of which are the following: 1. The majority of customers are fully aware of the principle of Islamic and conventional banking in Algeria. They were able to answer all the questions related to customer perception, which indicates their good understanding of the Islamic and conventional banking principle. In other words, the higher the awareness, the more effective the customer awareness of Islamic and conventional banks. |
format |
Article |
author |
Abdelhak, Taalbi Mahadi, Nur Farhah Sharofiddin, Ashurov |
author_facet |
Abdelhak, Taalbi Mahadi, Nur Farhah Sharofiddin, Ashurov |
author_sort |
Abdelhak, Taalbi |
title |
The customer’s perception towards Islamic and conventional banks in Algeria |
title_short |
The customer’s perception towards Islamic and conventional banks in Algeria |
title_full |
The customer’s perception towards Islamic and conventional banks in Algeria |
title_fullStr |
The customer’s perception towards Islamic and conventional banks in Algeria |
title_full_unstemmed |
The customer’s perception towards Islamic and conventional banks in Algeria |
title_sort |
customer’s perception towards islamic and conventional banks in algeria |
publisher |
Tazkia University College of Islamic Economic |
publishDate |
2023 |
url |
http://irep.iium.edu.my/105689/7/105689_The%20customer%E2%80%99s%20perception%20towards%20Islamic.pdf http://irep.iium.edu.my/105689/ https://tifbr-tazkia.org/index.php/TIFBR/article/view/311 |
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1775621706753245184 |
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13.160551 |