Integrating ‘Sejahtera’: a holistic approach at agoda
The case describes a practical approach adopted by a young Customer Service Specialist, Amalina Basir at Agoda, one of the world’s fastest-growing online travel agencies. With a humble start in 2018 as a frontline who managed calls, emails, and expectations between customers and their bookings, Amal...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
International Islamic University Malaysia
2023
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/103512/2/103512_Integrating%20%E2%80%98Sejahtera%E2%80%99%20a%20holistic%20approach%20at%20agoda.pdf http://irep.iium.edu.my/103512/ https://journals.iium.edu.my/ijcsm/index.php/jcsm/article/view/190/84 |
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