Employee performance evaluation using the analytic hierarchy process: a case study

• Main Authors: Islam, Rafikul, Periaiah, Nagendran
• Format: Conference or Workshop Item
• Language: English; English; English
• Published: 2022
• Subjects: HF5549 Personnel management
• Online Access: http://irep.iium.edu.my/101482/1/Rafikul%20Islam_Slides.pdf; http://irep.iium.edu.my/101482/2/Certificate_Rafikul%20Islam.pdf; http://irep.iium.edu.my/101482/3/Conference%20program_FINAL_19.10.22.pdf; http://irep.iium.edu.my/101482/

Employee performance evaluation is carried out in all types of organisations. However, this evaluation exercise often meets with criticisms due to presence of a large number of subjective factors and specifically how those factors are handled. To make this important exercise free from all kinds of biases and errors is challenging. All pertinent criteria and sub-criteria need to be elicited from the right source(s). Further, almost all the time these criteria and sub-criteria are not deemed to be of equally important. Hence proper weighting scheme needs to be used to determine their respective priorities. Further, individual employee’s performance needs to be gauged using a systematic and scientific way. The present research shows how Analytic Hierarchy Process (AHP) can be used to address all the issues mentioned above. The whole AHP exercise for the present employee performance evaluation has been shown through a case study on CLSB, a company that provides services related to Occupational Safety and Health in Malaysia. The findings include an ordered set of ranks of 20 employees working in the company. From the evaluation scores, best as well as poorly performing employees can be identified and consequently necessary actions can be taken to either reward the best performing employees or provide training to the employees who are not performing well.