The effect of the Covid-19 process on the digitalization of SMES: Turkey-Malaysia comparison

• Main Authors: Abdul Razak, Dzuljastri, Turkan, Yavuz, Coban, Ugur
• Format: Conference or Workshop Item
• Language: English; English
• Published: 2022
• Subjects: H61.8 Communication of information
• Online Access: http://irep.iium.edu.my/100539/7/100539_THE%20EFFECT%20OF%20THE%20COVID-19%20PROCESS%20ON%20THE.pdf; http://irep.iium.edu.my/100539/1/MALEZYA-B%C4%B0LD%C4%B0R%C4%B0.pdf; http://irep.iium.edu.my/100539/; https://submit.confbay.com/conf/iconie2022

The aim of this study is to comparatively reveal the effects of the Covid-19 pandemic on the digitalization processes of Small and Medium-Sized Enterprises (SME) in Turkey and Malaysia, which are emerging economies. Although there are various studies that reveal the effects of the pandemic on the digitalization of SMEs in both countries, this study differs from other studies by comparing the SME digitalization data before and after the pandemic. The study was carried out with official and unofficial data on the digitalization activities of SMEs operating in Turkey and Malaysia. The obtained data were analyzed and interpreted with content analysis. As a result, SMEs in both countries think that it is necessary to focus on digitalization, and it can be said that they believe that various strategies and plans should be developed, including the elimination of their problems in this regard.