Usage of Structural Equation Modeling and Analytical Hierarchy Process Approach to Select Information Technology
Progressive change is an accurate way to describe the advancement of information technology (IT) throughout the 1990s. As IT continues to evolve, the ways in which companies do business are also changing. The emergence ofthe Internet as a business venue, the growing percentage of consumers access...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2011
|
| Subjects: | |
| Online Access: | http://utpedia.utp.edu.my/9612/1/2011%20-Usage%20Of%20SEM%20And%20AHP%20Approach%20To%20Select%20IT%20Vendor.pdf http://utpedia.utp.edu.my/9612/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | Progressive change is an accurate way to describe the advancement of information
technology (IT) throughout the 1990s. As IT continues to evolve, the ways in which
companies do business are also changing. The emergence ofthe Internet as a business
venue, the growing percentage of consumers accessing the Web, and the increasing
number of households equipped with a PC or other Web-access device are speeding
IT's rate of change. The industries especially banking and financial services industries
(BFSI) are heavily supported by IT and technology vendor for their service oriented
business. It indicates that choosing the right vendor remains a critical success factor
for every enterprise's business success. Selection of the best possible set of vendors
not only allow organisations to downsize and utilise resources more effectively, but
also allows themto take advantage of the capabilities andtechnologies of the vendors.
The vendor selection process can be a very complicated and emotional undertaking if
the approach from the very beginning is not known. The purpose ofthis research is to
identify the required criteria for selecting the best vendor for information technology
(IT) process and provide a vendor selection model including these criteria by using
the structural equation modeling (SEM) and analytic hierarchy process (AHP). To
demonstrate the above model and also, to arrive at vendor selection scores, the vendor
selection for mobile banking application was considered as an example. The
developed model is a generic one considering the global economic turmoil and the
amount ofpressure on banking &financial services industries (BFSI), where IT is the
backbone of the BFSI; In any future studies the model could be applied in making
other strategic decisions like IT outsourcing, ERP (enterprise resource planning)
implementation vendor selection etc.
VI |
|---|