Problem Report Management System of IT Department, Ministry of Information - Research in Workflow Concept.

• Main Author: Mohd Faudzi, Mohd Faizul
• Format: Final Year Project
• Language: English
• Published: Universiti Teknologi Petronas 2004
• Subjects: ZA Information resources
• Online Access: http://utpedia.utp.edu.my/7570/1/2004%20-%20Problem%20Report%20Management%20System%20of%20IT%20Department%2C%20Ministry%20of%20Information%20-%20Research%20in%20W.pdf; http://utpedia.utp.edu.my/7570/

This project is aimed to study on current problem of problem reporting process in Ministry of Information and to propose a new system that will automate the current system. As a mean to keep this procedure orflow ofworks unchanged orsuitable with the current condition, the studyon workflowprocess is very important. The scope of reasearch will focus on current workflow and define the problems and diffilculties resulted from it. Then a new workflow will be designed to be a new Problem Report Management System (PRMS) that uses helpdesk system as a tool. The project starts with research and analysis and finally a working prototype will be developed to simulate the proposed system. The research will cover the aspect of workflow management of current system. Then the analysis will be focused on developing a new system that uses the new wrokflow that expectedly will save the time and more structured. This includes how the Knowledge Management System (KMS) and Short Messaging System (SMS) will smooth the flow of work and become more effective.