CBR-ESiCA (Case-Based Reasoning - Expert System in Complaint Analysis)
Many companies concern most about their level of customer complaints. The numbers of customer complaints are usually used as business performance indicator. A lot of companies handle a survey in order to get response or complaint from their customers and make an analytical study on it. In this re...
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| Format: | Final Year Project |
| Language: | English |
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Universiti Teknologi Petronas
2006
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| Online Access: | http://utpedia.utp.edu.my/6871/1/2006%20-%20CBR-ESiCA%20%28Case-Based%20Reasoning%20-%20Expert%20System%20in%20Complaint%20Analysis%29.pdf http://utpedia.utp.edu.my/6871/ |
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