The Development of UTPiFAQ.COM Using Frequently Asked Question Management System (FAQMaS) for Internship Personnel

• Main Author: ABD KADIR, MUHAMAD FAIZUL
• Format: Final Year Project
• Language: English
• Published: UNIVERSITI TEKNOLOGI PETRONAS 2012
• Online Access: http://utpedia.utp.edu.my/6298/1/Faizul_12708_fyp2_Hardbound_FullVersion.pdf; http://utpedia.utp.edu.my/6298/

The industrial internship program is a course set by the administration of university as part of the curricular structure to expose the student with the real situation and requirement of the industry. Along the course period, there are processes and procedure that intern need to follow. The problem starts when intern facing same issue and everyone is asking the same thing. As the main reference point, the Centre for Student Internship, Mobility and Adjunct Lectureship (CSIMAL) is being asked with the same question by multiple interns. Unfortunately, this has created a redundancy in the effort to solve the same issue all over again. Therefore, to avoid redundancy, Industrial Internship Frequently Asked Question Management System (FAQMaS) is developed. The FAQMaS is built on the basis of providing a platform or medium for common questions and answer related to the internship process. By collecting the questions and answers, the web application will assist the CSIMAL staff and UTP lecturer in providing direct and quick answer without the need to personally contact the staff. The development of FAQMaS involves survey and interview session with the related user, both intern and staff. With the input and data from these users will then convert into the building of prototype of the application. In additional, the FAQMaS will adopt the taxonomy concept in managing questions regarding internship and provide answers following CSIMAL standard. Accessible via internet, the web application will serve intern and other personnel who require information without creating redundant issue on the CSIMAL staff and UTP’s lecturer. It is believed to serve the user much faster and reliable in the search for information instead of fully depending on staffs which tight to other responsibilities.