Validation Tool for E-government Portals in Malaysia Based on MAMPU Guideline

• Main Author: Hilman Syazwan bin Shukor, Hilman Syazwan
• Format: Final Year Project
• Language: English
• Published: Universiti Teknologi PETRONAS 2008
• Subjects: T Technology (General)
• Online Access: http://utpedia.utp.edu.my/3804/1/dissertation_1.pdf; http://utpedia.utp.edu.my/3804/

The importance of web usability in the new age of World Wide Web cannot be denied. World Wide Web Consortium (W3C) organization has come out with guideline on how the web should be to convenience of all the people including the disable. However, web usability problem still be a pressing problem. Tons of website published on the web does not comply with the W3C standard. In this new era, Government is going paperless. This is the concept of E-government. It is a concept where Government made contacts with their customers (citizens) online. With website being the main source of communication on the web and to make sure that this concept runs well, it is important that the E-Government websites are convenient to the users. Usability testing has become an important aspect of website development currently, but most of the companies do not include usability testing in their website iteration time whether because of the cost of hiring usability professional or the time just does not allow them to hold a usability testing session. Thus, come the idea of automated testing using web tools. In this study, the author will develop an automated web usability tools specifically for Malaysia’s E-government website. The rules of usability are referred to guideline created by Malaysian Administration, Modernisation and Management Planning Unit (MAMPU) an organization responsible for the modernisation of the country. The study will help the E-government portals to achieve user friendly website hence improving Malaysia’s position in Global E-Government ranking. The method use in this project is rapid programming where all small functions are developed first and at the end, the system will be combined. The result will be the website showing all the errors in usability contained in the website and it is up to the developer to fix the error and to maintain the website. Finally, this project is hoped to be the first of many other evaluation tools with greater functions ahead.