Analysis of Capacity and Level of Service of Medan Kidd, Ipoh

• Main Author: Tang , Tang Ang Khian
• Format: Final Year Project
• Language: English
• Published: 2010
• Online Access: http://utpedia.utp.edu.my/2986/1/0001.pdf; http://utpedia.utp.edu.my/2986/

Bus terminals are the point where the transport route starts and ends therefore it is important that the passengers feel safe and comfortable while waiting for their destined buses. Medan KIDD has been built since 25 years ago and has been serving the needs of the public since then. The total population in Ipoh has increased to 702464 in 2009 and would still be increasing in years to come. The question arises whether the current bus station is able to sustain the current capacity of the population now. This project also includes the analysis of level of service of Medan KIDD which involves the people's perspective and point of view. The level of service analyzed here is not based on the transportation's level of service which usually ranges from Level of Service A-F. The current condition of the bus station is also studied to determine the changes that could be done to improve its current condition. A survey questionnaire of 22 questions is conducted throughout the 7 days among 100 randomly selected respondents in the bus station. The results obtained are projected in pie charts and bar charts to observe the significant values. Based on the observation done, the writer is able to come up with criteria that need to be fulfilled by the management of the bus station to ensure comfort and safety of their passengersin the bus station. A new bus station design with a new traffic flow is also proposed by the writer. The survey results and findings are useful in getting the feedback from the public regarding their views on the bus station. This would be a guideline for the management to incorporate safety, comfort and accessibility in Medan KIDD for the needs of the public.