EXIT INTERVIEW APPLICATION for KNOWLEDGE CAPTURING APPROACH

• Main Author: MOHAMAD SAN, NUR SYAFIQAH
• Format: Final Year Project
• Language: English
• Published: Universiti Teknologi Petronas 2013
• Online Access: http://utpedia.utp.edu.my/13606/1/SyafiqahSani_13629.pdf; http://utpedia.utp.edu.my/13606/

implementing exit interview in business organizations. The main objective of this work is to develop an interactive application to conduct exit interview on leaving staffs. A questionnaire is design to gain information about the effectiveness of exit interview in business organizations. Most of the respondents are working for the private sector. The implementation of exit interview in business organizations is usually challenged by the some issues such as to what extent does the knowledge being captured is true. There were also complications in capturing critical knowledge (tacit), thus makes it hard for the business organizations to conduct an effective exit interview. Based on the conducted questionnaire, 62% of the respondents are aware that their business organizations are implementing the exit interview for the leaving staffs. About 79% respondents rate the effectiveness of exit interview in their business organization at an average level. Therefore, it is believed that an application to conduct exit interview effectively should be developed to benefits the business organizations. Feasible functions such as avatar features and tagging are included in the application so that it is interactive and usable for the users. Besides collecting views through spreading questionnaire, interview with HR personnel will also be conducted to gain opinions from parties that responsible in arranging and conducting exit interview in business organizations. It can be concluded that Exit Interview Application can aid business organizations in the process of capturing knowledge for the organizations’ performance concerning with the matters of retaining employees knowledge.