Online Help Desk Development for the Residential Villages Facilities in the Campus

• Main Author: Shanmugam, Yugentharan
• Format: Final Year Project
• Language: English
• Published: Universiti Teknologi PETRONAS 2011
• Subjects: ZA Information resources
• Online Access: http://utpedia.utp.edu.my/10126/1/2011%20Bachelor%20-%20Online%20Help%20Desk%20Development%20For%20Residential%20Villagers%20In%20Campus.pdf; http://utpedia.utp.edu.my/10126/

This report basically focuses on the University Technology PETRONAS (UTP) Online Residential College Maintenance System. This project is aimed at developing an online portal for the residential villages in the campus. This is an Internet based application that can be accessed anywhere that has an active internet connection. Registered users (students, village supervisors and maintenance staff) will be able to log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. It is hoped that this project can be a projectile to make it easier for the logging in of complaints and request regarding the facilities in the residential villages as well as making it easier for the maintenance of the residential villages in University Technology PETRONAS. As for the research elements of the project, it will incorporate the study on of how this online system can help to support the workflow and maintenance of the residential villages and also to check the successfulness of this portal to make the maintenance process to be more organized and faster. This system includes the functionality such as user login, information storage and retrieval, report conformation and etc. Detailed research and information gathering has been done throughout the semester to learn about the basis to execute this project with certain software's and databases. The research that has been done is also included in this report for better understanding of the purpose and requirements that are needed to undertake this project successfully. Most of the resources that have been used are from the internet and also from further reading in hardcopy books as well as online journals and articles. The software prototyping methodology has been selected to better manage the task throughout the project development given its flexibility when it comes to dealing with changing system requirements and time management. This report presents the background of the project which includes problem statement, objective of the project, literature review and methodology to carry out the project. Besides that, some related works are also provided in order to show similar works that have been carried out and some of the technologies that can be implemented.