Factors influencing the adoption of e-payment in Kuala Lumpur

• Main Authors: Ding, Jia Lee, Har, Zi Qing, See, Sue Wei, Teoh, Chia Shin, Wong, Por-Lyn
• Format: Final Year Project / Dissertation / Thesis
• Published: 2020
• Subjects: HF Commerce
• Online Access: http://eprints.utar.edu.my/3968/1/fyp_BF_2020_DJL_%2D_1605665.pdf; http://eprints.utar.edu.my/3968/

This research aims to examine the factors influencing the adoption of e-payment in Kuala Lumpur, Malaysia in which the independent variables include security, trust, perceived ease of use and government intervention whereas the dependent variable is the adoption of e-payment in Kuala Lumpur, Malaysia. There are three theories adopted in the research which include Technology, Organization and Environment Framework (TOE), Technology Acceptance Model (TAM) and Model of Trust (MOT). Then, in this research, the data and information were collected by using primary research data through a self-administered survey questionnaire approach. The target respondents for this research include the people who are 18 years old and above and who are from Kuala Lumpur who study or work in UTAR Kampar Campus. Furthermore, there are total of 400 sets questionnaires distributed for data collection but only 385 sets of them were being used due to fifteen sets turned out to be invalid. Next, for data analysis, SPSS 25 was used to analyse the recorded raw data and descriptive analysis, factor analysis, reliability test and inferential analysis were applied in this process. The results of SSPS 25 concluded that all the independent variables which comprised of security, trust, perceived ease of use and government intervention are significant towards the adoption of e-payment in Kuala Lumpur, Malaysia. Last, at the end of this research, implications of study to the future researcher, consumers, business, investor and government and policy maker were found out and some limitations and recommendations for future researchers were also discussed in this research.