The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan

• Main Authors: Mazuri, Abd Ghani, Hamza Ali, Mohammad Alshatnawi
• Format: Article
• Language: English
• Published: 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.unisza.edu.my/6364/1/FH02-FESP-18-14476.pdf; http://eprints.unisza.edu.my/6364/

The general purpose of this study was to investigate the perceptions of Higher education institutions members regarding the application of Total Quality Management and Knowledge Management principles to their universities in Jordan, In addition, the study examined the extent to which these faculty members differ in their perceptions and the extent to which differences in perceptions were influenced by rank, educational level and years of experience. The sample consisted of 72 faculty members from four Education College's in Jordan. They completed a 31 -item questionnaire covering five dimensions of TQM and five dimensions of KM and one dimension of Organizational Performance. This study provides some insights in the resource-based view. It reveals that the resources in an organization may be hierarchical. KM may be one-step closer to organizational performance in the paths leading from TQM to organizational performance. This study contributes to the understanding of the relationship between TQM, KM and organizational performance.