The Link Between Leader-Member Exchange, Organizational Citizenship Behavior and Job Satisfaction: A Case Study on Local Government
Being the lowest level of government after Federal and State governments, local governments are considered as the managers of urban environment due to their multifarious services functions which drives the economic growth and social development of a particular district. The heterogeneous services...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English English English |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/5351/1/FH02-FESP-17-07874.jpg http://eprints.unisza.edu.my/5351/2/FH02-FESP-18-14478.jpg http://eprints.unisza.edu.my/5351/3/FH02-FPPP-14-00927.pdf http://eprints.unisza.edu.my/5351/ |
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| Summary: | Being the lowest level of government after Federal and State governments, local governments
are considered as the managers of urban environment due to their multifarious services
functions which drives the economic growth and social development of a particular district. The
heterogeneous services provided are constantly being reviewed and appraised by the public
where statistics from Public Complaint Bureau showed worrying numbers with high number of
complaints being recorded for four consecutive years ending 2012. Hence, the goal of this study
is to analyse the impact of leader-member exchange (LMX) and organizational citizenship
behaviour (OCB) on job satisfaction using 212 respondents from local governments’ employees
in east coast Malaysia. The findings showed that LMX and OCB were predictors towards job
satisfaction with LMX being the strongest predictor compared to OCB. Mean differences on job
satisfaction, LMX and OCB according to selected demographic variables revealed significant
mean differences were noted in service group for LMX and dyadic tenure for OCB. Based on
these findings, nurturing quality relationship and promoting the occurrence of OCB among local
government employees are warranted as empirical evidence proved that they are important
ingredients in provoking employees’ job satisfaction. |
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