Communication Apprehension in Using English Language Among Non-Academic Officers at a Public University in Malaysia
This research addresses issues on communication apprehension in using English language among non-academic officers (grade 41 to 48) at Universiti Sultan Zainal Abidin (UniSZA), Malaysia. The notion of communication apprehension in this context is their anxiety in executing language tasks in terms...
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Main Author: | |
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Format: | Article |
Language: | English |
Published: |
2014
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Subjects: | |
Online Access: | http://eprints.unisza.edu.my/5030/1/FH02-FBK-20-40951.pdf http://eprints.unisza.edu.my/5030/ |
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Summary: | This research addresses issues on communication apprehension in using English language
among non-academic officers (grade 41 to 48) at Universiti Sultan Zainal Abidin (UniSZA),
Malaysia. The notion of communication apprehension in this context is their anxiety in
executing language tasks in terms of: group discussion, meeting, interpersonal and public
speaking by using English language as medium. The objectives of this research are to
identify the level of anxiety in using English language among the non-academic officers and
to identify potential problems faced by the non-academic officers in learning English
language during the English course .This research is based on an observation in an intensive
course called English for non-academic staff conducted at UniSZA for the period of 30
hours where the researcher is one of the instructors of the programme. The methodology
used in this research is using quantitative approach and applying an instrument called
Personal Report of Communication Apprehension (PRCA-24) developed by James
C.McCroskey (1982) in order to assess the level of anxiety in using English language. The
findings reveal that most of the non-academic officers experienced average levels of
communication apprehension. Only a few officers recorded a low level of communication
apprehension and one officer who experienced a high level of communication apprehension.
Work commitments at office by the officers is one of the factors that impedes their time in
learning English. It also reveals that the officers enjoy themselves when the lessons are
related to their daily duties. As conclusion, although they experience apprehension or
anxiety in using English language, they are still determined to improve themselves
especially in spoken English for the sake of their future career. |
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