One stop centre for international students in Malaysia: An appraisal of the EMGS
One stop centre (OSC) has been established in Malaysia to assist citizens in getting comprehensive services with little efforts. It is a solution in achieving citizen or customer oriented government. In achieving the status as a global education hub in year 2020, the Ministry of Education had esta...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/1379/1/FH03-FUHA-19-22901.pdf http://eprints.unisza.edu.my/1379/ |
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| Summary: | One stop centre (OSC) has been established in Malaysia to assist citizens in getting
comprehensive services with little efforts. It is a solution in achieving citizen or customer oriented government. In achieving the status as a global education hub in year 2020, the
Ministry of Education had established a corporate entity; Education Malaysia Global
Services Sdn Bhd (EMGS) as an OSC to process international student’s recruitment. This
paper discusses the role and function of EMGS as an OSC to ensure fast and effective
services for international students who applied to study in Malaysia. This paper also
highlights issues which were encountered by parties dealing with EMGS as an OSC and
provides some recommendations for improvement. This paper applies data from the
primary and secondary sources. Field work in the form of interview are also conducted
with government officials, education institutions and students who had experiences in
using EMGS services. |
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