Implementation of Six Sigma in service industry

• 主要な著者: Aminudin Omar,, Zainol Mustafa,
• フォーマット: 論文
• 言語: English
• 出版事項: Penerbit Universiti Kebangsaan Malaysia 2014
• オンライン･アクセス: http://journalarticle.ukm.my/8609/1/jqma-10-2-paper7.pdf; http://journalarticle.ukm.my/8609/; http://www.ukm.my/jqma/jqma10_2a.html

As providing high quality services becomes the major focus in many service organisations, a better understanding of the unique characteristics of services offered will be of advantage. This in turn will help assist in identification of areas to improve by implementation of quality program initiat...