Implementation of Six Sigma in service industry

As providing high quality services becomes the major focus in many service organisations, a better understanding of the unique characteristics of services offered will be of advantage. This in turn will help assist in identification of areas to improve by implementation of quality program initiat...

詳細記述

保存先:
書誌詳細
主要な著者: Aminudin Omar,, Zainol Mustafa,
フォーマット: 論文
言語:English
出版事項: Penerbit Universiti Kebangsaan Malaysia 2014
オンライン・アクセス:http://journalarticle.ukm.my/8609/1/jqma-10-2-paper7.pdf
http://journalarticle.ukm.my/8609/
http://www.ukm.my/jqma/jqma10_2a.html
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