Implementation of Six Sigma in service industry
As providing high quality services becomes the major focus in many service organisations, a better understanding of the unique characteristics of services offered will be of advantage. This in turn will help assist in identification of areas to improve by implementation of quality program initiat...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2014
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| Online Access: | http://journalarticle.ukm.my/8609/1/jqma-10-2-paper7.pdf http://journalarticle.ukm.my/8609/ http://www.ukm.my/jqma/jqma10_2a.html |
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