Knowledge management strategy and human capital management in hotel industry

• Main Authors: Nor Liza Abdullah,, Rosmah Mat Isa,, Rasidah Arshad,, Noradiva Hamzah,, Noor Azuan Hashim,
• Format: Article
• Language: English
• Published: Penerbit Universiti Kebangsaan Malaysia 2013
• Online Access: http://journalarticle.ukm.my/6966/1/4623-10813-1-SM.pdf; http://journalarticle.ukm.my/6966/; http://ejournal.ukm.my/pengurusan/index

The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed usi...