Persepsi masyarakat terhadap kualiti perkhidmatan klinik-klinik kerajaan dan swasta di Lembah Kelang

• Main Authors: Raja Jamaluddin,R.A.M.,, Rosman, M.R.,, Azmi, M.T.,, Hanafiah, M.S.,, Rozlan, I.,, Syed Mohamed,A.,
• Format: Article
• Published: Department Of Community Health, Faculty of Medicine, Universiti Kebangsaan Malaysia 1999
• Online Access: http://journalarticle.ukm.my/4361/; http://www.communityhealthjournal.org/detailarticle.asp?id=91&issue=Vol5(S):1999

A community survey involving 4,035 respondents was conducted in the Klang Valley in 1997. Result shows that the respondents were satisfied with all aspects of service at both government and private clinics, except for ‘waiting time’ at government clinics. Overall, only 14.5% of respondents were not...