An exploratory study on causes and effects of miscommunication error among maintenance crew

• Main Authors: Munirah Mohd Fadzil,, Izamarlina Asshaari,, Muhammad Cairel Alban Shaharugi,, Puteri Nur Syaza Wardiaha,
• Format: Article
• Language: English
• Published: Penerbit Universiti Kebangsaan Malaysia 2023
• Online Access: http://journalarticle.ukm.my/23681/1/kejut_13.pdf; http://journalarticle.ukm.my/23681/; https://www.ukm.my/jkukm/si-6-2-2023/

Verbal and written communication are both valid methods for conveying a message; communication is an extremely important factor in the process of passing on information. In both the aviation industry and the maintenance industry, poor communication is consistently a major issue. The failure of the m...