Organizational-based resources as determinants of nurses’ job performance in Malaysia : the mediating role of motivation
In a healthcare setting, nurses are the majority of healthcare specialists, thus making their job performance the key determinant of patient’s care quality. Given the rising number of patients being admitted to public hospitals and the increasing demands imposed by patients and their higher expect...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2022
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| Online Access: | http://journalarticle.ukm.my/19553/1/50955-187778-1-PB.pdf http://journalarticle.ukm.my/19553/ https://ejournal.ukm.my/pengurusan/issue/view/1530 |
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| Summary: | In a healthcare setting, nurses are the majority of healthcare specialists, thus making their job performance the
key determinant of patient’s care quality. Given the rising number of patients being admitted to public hospitals
and the increasing demands imposed by patients and their higher expectations, the need to further improve nurses'
performance and quality of service delivery becomes imperative. The Conservation of Resources (COR) theory is
used to investigate the influence of human resource management methods (HRMPs), which represent
organizational-based resources (in the form of participation and compensation) on nurses’ job performance (task
performance and contextual performance) with motivation as the mediator. Partial Least Squares (PLS) technique
was used to analyse the data collected from 354 nurses attached with Malaysian public hospitals. The results
disclosed that both HRMPs have direct and positive effects on motivation. Similarly, motivation mediated the link
between involvement and compensation with task and contextual performance. Similarly, motivation mediated the
link between involvement and compensation with task and contextual performance. This study has offered a vital
recommendation to the nurse supervisors to motivate the nurses by giving more prospects for them to engage in
making decisions and participating in hospital affairs. |
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