Patient satisfaction on waiting time and duration of consultation at Orthopedic Clinic, Universiti Kebangsaan Malaysia Medical Centre

• Main Authors: Raja Lexshimi RG,, Zaleha MI,, Shamsul AS,, Suriawati G,
• Format: Article
• Language: English
• Published: Penerbit UKM 2009
• Online Access: http://journalarticle.ukm.my/1918/1/4-Page_1-7_%28MS_074%29.pdf; http://journalarticle.ukm.my/1918/; http://www.ppukm.ukm.my/ukmmcjournal/index.php

Patients are increasingly dissatisfied with the “waiting time” and “duration of consultation” at outpatient clinics. A cross sectional study was carried out to measure waiting time and duration of consultation and to examine patients’ level of satisfaction towards waiting time and duration of consul...