Satisfaction of outpatients on service quality: a case study at two specialist clinics

• Main Authors: Choong-Yeun Liong,, Nur Jumaadzan Zaleha Mamat,, Tze-Yun Leong,
• Format: Article
• Published: Penerbit ukm 2009
• Online Access: http://journalarticle.ukm.my/1912/; http://www.ukm.my/~ppsmfst/jqma/index.html

Since the last few decades, there has been a growing concern on the issues of health care, particularly on the service quality provided by hospitals. Generally all hospitals aim at providing the best quality of services to their patients but the service quality may vary between hospitals. A case...